Our Commitment To Clients

  • A client’s first treatment will include a full consultation about health and lifestyle. This will be reviewed before each additional treatment.
  • Treatments will only be conducted if Stillness Health deems the treatment safe for the client to receive.
  • GP/Consultant permission may be required before certain treatments can be provided.

Cancellation Policy

  • Stillness Health reserves the right to refuse a client booking.
  • If a cancellation is made more than 48 hours before a treatment, the client will be refunded the 50% deposit paid at the time of booking.
  • If a cancellation is made within 48 hours of the treatment, the 50% deposit paid at the time of booking is non-refundable.
  • This cancellation fee may be waived at Stillness Health discretion.
  • Stillness Health has the right to cancel a treatment by giving 24 hours’ notice or if the therapist is ill.
  • Stillness Health has the right to cancel a treatment without notice if the client is intoxicated or inebriated.

Payment

  • A 50% deposit is required at the time of booking, payable by bank transfer.
  • The remaining 50% must be paid at the time of treatment, either by bank transfer or cash.

Website & Social Media Content

  • Website content will be authorised and managed at Stillness Health discretion, including testimonials.
  • Photographs will only be displayed with the consent of the people in the photograph.
  • Photograph consent may be obtained by Stillness Health verbally or in writing.
  • Website: https://stillnesshealth.co.uk/

Inappropriate Behaviour

  • Stillness Health has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour.
  • Payment will be collected for the full treatment price.
  • If the therapist is unable to collect money at the time of the appointment, an invoice will be sent to the client’s address.
  • All invoices must be paid within 7 days of the issue date.

Privacy

  • Client treatment details will not be discussed with anyone other than the client, unless the client is under the age of 18 or has a care worker or guardian.
  • Consultations will only be discussed with the client, unless the client is under the age of 18 or has a care worker or guardian.
  • Consultation forms and treatment notes will be kept on file, securely, by Stillness Health.
  • All clients must complete a consultation form prior to receiving any treatments from Stillness Health.
  • By signing the consultation form, clients are giving Stillness Health permission to hold records and data about them.
  • Personal client information will not be shared with any third parties.
  • All procedures comply with GDPR regulations.

Clients Under 18

  • Clients under the age of 18 must be accompanied by an adult.
  • The accompanying adult must give permission for the treatment to be performed.
  • The accompanying adult must co-sign the client’s consultation form.
  • The accompanying adult must be present in the room throughout the treatment.

Complaints Procedure

  • All complaints will be taken very seriously, and a response will be provided within 28 days.
  • If a client wishes to make a complaint about Stillness Health, this must be emailed to andreia@stillnesshealth.co.uk.
  • Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint, and a desired outcome following the complaint.